Let’s talk about Steven Spielberg. Not because the film Jurassic World made me want to rewatch the Spielberg original – although it did – but because Steven Spielberg is the grandfather of modern social customer service.
Spielberg is the grandfather of social customer service?!
Amongst the treasure trove of Steven Spielberg’s back catalogue is the film AI. In this film, You see Spielberg predicted Artificial Intelligence becoming part of our daily lives – humans interacting with machines that learn as they get used. And this is happening now, more frequently than you might think. Artificial Intelligence has even entered the world of customer service, particularly over social media with SoDash. AI plays a big part in the SoDash social media platform; giving brands even greater benefit when engaging with their customers over social media. SoDash is built on an AI engine; the more you interact online through the platform, the more it learns from you. Are you ready to see how Artificial Intelligence can help you provide smarter social customer service? Contact us for a demo.