Easy to use
Whether its just you connecting and engaging with customers on social or a whole team of agents, SoDash grows with you
Simple to set up
You can get started with as little as just your Twitter ID or add multiple social channels such as Facebook, YouTube, G+ and more
Quick to deliver results
From now on your customers will never feel like they’re just another ‘Support Ticket’
“Social Media has changed the way we interact with many thousands of customers. SoDash has allowed us to listen to all this feedback, respond to our customers, and learn what it is that they would like to see from us, every day.”
Richard Shilton – Virgin Trains
“It was difficult to keep on top of increasing volumes incoming queries. We needed a tool that could filter out and prioritise relevant messages, and send them on to the right department. SoDash does this really well and has enabled us to change the way we interact with our customers via social media.“
Matt Sparks – Carnival
“SoDash allows us to engage with our customers on the channels they choose. We are able to listen and communicate with them in environment where they feel comfortable, as well as report on social interactions easily and efficiently.“
Jamie Wicks – Hastings Direct
You can be where your customers are
Recent surveys show that up to 60% of consumers change their contact channel depending on what they’re doing. SoDash listens to more sources online than any other tool on the market to ensure you never miss a customer conversation.
Filter out the noise to find customer service issues
Not all conversations are created equal. Our research shows that on average less than a quarter of all brand, product or service mentions are support related. Cutting through this noise manually is impossible.
SoDash is designed to address the noise and relevancy issue. Our powerful AI engine analyses your messages, separates noise and prioritises customer issues in real-time.
Build better relationships with your customers
If you’ve engaged with a customer before over social you’ll see the entire support history, detailed profile information and notes.
Collaborate behind the scenes, spread the workload and keep the whole team informed
Reassign content to team members with internal notes that only you and your colleagues can see. Add notes and other useful information – such as phone numbers or email addresses – to customer records within SoDash. Help your team identify VIPs or trolls for when they next get in touch.
Track the metrics that matter to drive better support
Social may be a completely unique medium for customer service but that shouldn’t mean you need a completely different set of metrics. SoDash enables you to track every metric the Contact Centre needs, such as AHT, CSAT, resolution codes and many more. Exit surveys can be integrated into our workflow enabling you to generate NPS scores as well.
We work with
SoDash listens to more sources than any other tool on the market, giving you the coverage you need to stay tuned in with your customers and on top of your competitors.
Customisable tags allow you to get much more than basic sentiment from social data. Knowing what your customers feel is simple, SoDash can tell you why.
Find yourself having to repeat the same response again and again? SoDash uses AI to respond to your audience en masse without sounding like a robot.
Our powerful filter sets allow you to sort incoming streams depending on a range of variables including keywords, device, gender, influence and much more.